Frequently asked Questions

Orders

Orders, from confirmation for Eng & Wales customers, are despatched on a standard delivery within 5 working days Mon-Fri.

Express delivery on orders confirmed before 11am will be delivered the next working day.

 

Delivery 

Q: How much is delivery for my canvas print? 

A: Standard up to 5 working days Delivery is £3.95 England & Wales customers. Express delivery will cost an extra £8.95.

Q: Can I order a canvas print and have it to be sent to another address? 

A: Yes you can. There is an option in the ordering process to specify a different address. 


Payment 

Q: Which debit and credit cards do you accept to pay for my canvas print? 

A: We accept all major credit and debit cards, excluding American Express.

Q: Do you offer a discount for bulk orders? 

A: Yes, please contact us for further details.

 

Materials 

Q: What canvas material do you use? 

A: We only use 100% cotton canvas.

Q: What frames do you use? 

A: We use stretcher bars to make up every frame to order, offering a choice of two depths - Choose from our slim frames which are 18mm deep or choose our chunky frames which are 38mm deep.

Q: What inks/Printers do you use? 

A: We use the latest in Canon technology, printing in 12 colours delivering a wider colour gamut for superior image quality.

Q: Does my canvas print come ready to hang?

A: All our canvas prints are ready to hang with free fixings.

Q: What is a Canvas Gallery Wrap? 

A: This is when the image is printed around the sides of the frame. 

Q: The canvas print size I want isn’t listed. Can you supply my canvas print in a bespoke size? 

A: Yes, our regular size canvas frames are in 2” increments from 6” up to 72”. We can also make bespoke sizes to order. Please Contact Us your exact requirement.

Q: Will the colours on my canvas print be the same as what I see on my monitor? 

A: We try to ensure that the colours you see are as close as possible to the actual printed canvas print. Unfortunately we can not guarantee an exact colour match as on screen colours will vary dependent upon your monitor settings and resolutions.

Q: Will the image on my canvas print be identical to the image on your website? 

A: The actual image displayed on the canvas print may vary slightly depending upon the size ordered.

 

Other Information 

Q: Do you supply canvas prints to the trade or commercial customers? 

A: Yes. We are happy to supply to Photographers, interior designers, architects, retail outlets, offices and other commercial customers.

Q: Can you make my own photograph, picture or artwork into a canvas print? 

A: Yes, we can use your own image (Digital image or hard copy) to create a photo canvas print. Please contact us with your exact requirements. For hard copy photographs we recommend you use a recorded service when sending to us.

 

Security 

Q: How secure is the website? 

A: All payment details are processed by a secure server, this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details.

 

 


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